Last Updated:11.08.2024
At SuperClasico.in, we strive to provide our customers with a seamless and enjoyable booking experience. We understand that plans can change, so we’ve outlined our cancellation and refund policy to ensure transparency and fairness.
1. Cancellation Policy
- Cancellation Window:
- Up to 5 Hours Before Booking: You may cancel your booking up to 5hrs before the scheduled start time of your booking. Cancellations made within this time frame will be eligible for a full refund.
- Within Hours of Booking: Cancellations made within 5hrs before the scheduled start time are not eligible for a refund.
- How to Cancel:
- To cancel your booking, please log in to your account on SuperClasico.in, navigate to your bookings, and select the cancellation option. Alternatively, you can contact our customer support team at mail@superclasico.in | 9940036026 for assistance.
- You will receive a confirmation email or SMS once your cancellation request has been processed.
2. Refund Policy
- Refund Eligibility:
- Full Refunds: Bookings canceled within the allowed cancellation window 5hours before the scheduled start time) are eligible for a full refund.
- No Refunds: Cancellations made within [specific number of hours] of the scheduled start time will not be eligible for any refund.
- Refund Process:
- Once your cancellation request has been approved, the refund will be processed within [specific number of days, e.g., 7-10 business days]. The refund will be credited to the original payment method used during the booking.
- In case of payment through digital wallets or UPI, the refund will be credited to the same wallet or UPI account.
- Please note that the processing time may vary depending on your bank or payment provider.
3. Rescheduling Policy
- Rescheduling Requests:
- You may request to reschedule your booking up to [specific number of hours] before the scheduled start time. Rescheduling requests made within this time frame will be accommodated based on availability.
- Any difference in pricing for the new slot must be paid at the time of rescheduling.
- How to Reschedule:
- To request a reschedule, please log in to your account on SuperClasico.in, navigate to your bookings, and select the reschedule option. You can also contact our customer support team at [Customer Support Email/Phone Number] for assistance.
4. Exceptional Circumstances
- Turf Unavailability:
- In the unlikely event that the turf is unavailable or unplayable due to weather conditions, maintenance, or other unforeseen circumstances, we will offer you the option to reschedule your booking at no additional cost or to receive a full refund.
- Force Majeure:
- If your booking is canceled due to events beyond our control (e.g., natural disasters, government restrictions, etc.), we will provide you with the option to reschedule or receive a full refund.
5. Contact Information
If you have any questions or need assistance with your cancellation, refund, or rescheduling request, please contact us at:
- Email: mail@superclasico.in
- Phone: 9940036026